What happens if my vehicle is stolen while I am in Mexico?

Just like in the U.S., vehicle thefts can and do occur in Mexico. More than likely, you will get through your trip without having anything like this happen. If it does happen, though, make sure that you understand the terms of your Mexico car insurance company policy.

The first thing that you should do upon realizing that your vehicle has been stolen is to call the insurance company and visit the local authorities. This must be done in person - you cannot handle this part of the situation by telephone. File a theft report with the police, then call your Mexico car insurance provider who will send out a claim adjustor (24/7). Write down your claim number and ask in particular the name of your insurance company claims person. (Not necessarily the claims adjuster who meets you near the scene) Make sure that you have all of the information about your policy - including the policy number, name of insured, name of driver and address where the accident occurred - handy. You will also need to provide the make, model, type, year, color and license plate number of the stolen vehicle.

In case of total theft, the owner of the vehicle or the person who had possession must file a Theft report in person with the proper law enforcement authorities.

IF YOU HAVE AN ACCIDENT, YOUR CAR IS STOLEN, OR IF YOU REQUIRE LEGAL ASSISTANCE OR TRAVELER'S ASSISTANCE SERVICES, PLEASE CALL THE FOLLOWING NUMBERS:

  1. Remain calm. In the event of an accident, do not leave the scene. Telephone your Mexico car insurer.
  2. When you report the accident or theft, you will be asked to provide the following information:
    • Policy number * Name of the insured
    • Name of the driver
    • Make, year, type, model, color and license plate.
    • Place and/or address where the accident occurred
    • Telephone number, if possible to reach you by phone.
    • If the vehicle is moved from the accident scene, after the initial report, you must call again to report the location

DO NOT REACH ANY VERBAL AGREEMENTS OR SIGN ANY WRITTEN AGREEMENTS. DO NOT ASSUME ANY LIABILITY. ALLOW YOUR INSURER TO HANDLE THE ACCIDENT. PROVIDING THIS INFORMATION WILL ALLOW THEIR ADJUSTERS TO ACT QUICKLY AND OFFER YOU BETTER SERVICE.

TOTAL THEFT COVERAGE

  1. Original invoice, ownership papers or certificate, duly endorsed over to your Mexico car insurance provider.
  2. Copy of personal identification, bearing photograph and signature (in the case of individuals).
  3. Copy of personal identification, bearing photograph and signature, along with a photocopy of the power of attorney (in the case of corporate entities).
  4. Duplicate keys.
  5. A certified copy, with original seals, of the complaint filed with the Public Prosecutor (Ministerio Público) corresponding to the location in which the theft occurred, indicating the motor number, serial number, and demonstrating ownership of the vehicle.
  6. The original of the report filed with the Federal Highway Police and the local police corresponding to the location in which the theft occurred.
  7. Report on the theft of the vehicle filed with the Highway Patrol Border Division, duly stamped and including the case or investigation number.

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Laura BekenNovember

My boyfriend led a group of motorcycle riders on a 17-day trip through Mexico. I bought a Chubb Platinum policy for my BMW G310R from Mexican Insurance Store. During the trip, I crashed after hitting a pothole in a blind corner. I was uninjured mainly because of my Alpine Stars Tech Air Jacket which inflated like an airbag to keep me safe. The bike on the other hand had significant damage and was inoperable. I called CHUBB to file a claim and an adjuster met me to take photos of the bike and assist me in getting it operational. I indicated I wanted to get my bike repaired in the USA and they noted it. The bike was fully restored at Irv Seaver BMW in Orange County, California. Working with Chubb was professional and easy. I got the maximum payout in a couple of weeks. Whenever I need insurance for a Mexico trip, I'm always going to Mexican Insurance Store. Thanks!!!

Mary Kubischta April

Not only does Mexican Insurance Store have the best prices but they are honest and friendly with patience to explain your policy. I have been with them for three years. The price went down this third year. They could have easily said the cost was the same but were honest enough to say it went down. I have now clocked in over 100 horseback rides galloping on the beach in La Mission with Horses by Jose because I can confidently cross into Mexico with reliable insurance.

Joseph WilcoxsonAugust

I just purchased a policy! I had a couple of questions so I called and a real person answered!! They answered all of my questions and took the time to explain different coverages to me. The Customer Service was beyond my expectations!! Great Company and Excellent Customer Service!! They have definitely gained a loyal customer for life!!

leo gutierrez2 weeks

The BEST company to easily purchase Mexican insurance! They offer you some of the best rates and service. Linden and his staff are a pleasure to do business with.

Dominic BensonOctober

Shoutout MexicanInsuranceStore for the low prices and personal customer experience; Linden is always there to answer my questions!

MrSam BDecember

Thanks Linden for answering all my inquiries.. and giving us affordable quotations..

Bart Madge 8 days ago

I have used them for years.Totally trustworthy.Only takes a couple min to get insurance. Linden is great to deal with

Jim Foreman6 days

I'm delighted to give Mexican Insurance Store my highest rating. They are a brokerage for several top-rated insurers for Mexican Auto Insurance. I use them to insure my motorcycles and car when traveling south of the border with no effort. Recently, I needed to file a claim for a motorcycle tip-over in Mexico (I wasn't on the bike) and it was handled professionally and quickly. Much quicker than my US insurance. When looking for Mexican Car Insurance, this is the best and safest way to go!

Keith TelekiApril

Booking insurance for a trip to Mexico is so easy using their online tool. I wish they had an app so I could just click and buy a policy on the way to Mexico.

David KelleyJuly

Outstanding service! I have been purchasing my Mexican insurance from this company for years. Highly recommended!

Textbroker “Textbroker” MarketingNovember

Buying my policy was fast and easy. I didn't need to use my policy, but having it during a drive where we were stopped for an inspection kept my mind at ease.

Joel NegreteMay

Best online prices. Allows you to customize your insurance

kimberly sayaangJanuary

Great service!

kimberly sayaang1 week

Great service!

David HigginsSeptember

Well found out I didn't actually have to go there just did everything over really a pleasant experience

Rick GarrisOne week

Been using them for years. Great.

Frank Agresti12 days

Easy, reasonable.

Steve PowellFebruary

Easy and fast!

Laila Gipson Estrada

Easy to purchase and affordable

Papa Aaron

Keep safe little cost, ya never know

Two Travelersa year

Great policy for Mexico!

GV RATT2 weeks ago

cheap insurance

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We continue delivering excellent quality service since 1979 because you deserve the best.