Mexican Insurance Store - Mexico Car Insurance Savings!




ASSISTANCE SERVICE GUARANTEES AT DOMESTIC LEVEL FOR "TOURIST POLICY ASSISTANCE (SOUTHBOUND)" TERMS AND CONDITIONS


Mex assurance, vehicle policy guarantee


Mexican Insurance Store Mexican Auto Insurance Roadside Assistance And Claims Services Guarantee Through CHUBB Insurance Company

  1. In order that The Assistance Service Guarantees at Domestic Level are valid, the tourist automobile insurance policy should be in force; the Insured must have such policy available when the assistance is required.
  2. The person appearing as contracting on the policy front page and/or the person driving the insured vehicle with the contracting party's authorization shall be identified as the "Insured" for purposes of these terms and conditions.
  3. The person(s) accompanying the "Insured" in the insured vehicle shall be identified as "Occupants" for the purposes of this policy.
  4. This Mexican auto Insurance policy shall cover the reported casualty when taking place in Mexican territory and while the contracted policy is in force.
  5. IKE Asistencia shall be identified in this document as "the Company", which was contracted by CHUBB to provide the services described in this document.
  6. The text in Spanish contains the official conditions; in case of any controversy, this text shall be the only one to be used invariably. The text in English included in the policy is a courtesy with no legal effects.
  7. These terms and conditions shall complement the Terms and Conditions of the Asistencia Platino, but at not time shall replace them.

These guarantees shall only be valid for the Insured when: "The Company", by means of its several service customer channels, has not provided the service requested according to the service guarantees described below.

Section 1.0 - Telephone Helpline

"The Company" shall guarantee bilingual service (Spanish - English) to the Insured, 24 hours a day and 365 days a year.

If "the Company" fails to provide the Insured the service in the language selected, the "Company" shall reimburse the Insured US $50 or its equivalent in Mexican Pesos

Section 2.0 - Medical Assistance

"The Company" shall guarantee bilingual service (Spanish - English) to the Insured, by qualified physicians 24 hours a day and 365 days a year.

"The Company" shall guarantee Telephone Medical Assistance to the Insured until arrival of the ambulance, when life of the Insured or any of its occupants is in danger.

"The Company" shall guarantee that all providers of the Ambulance service shall be qualified and comply with any requirements set forth by the Ministry of Health.

If "the Company" fails to comply with any of the guarantees mentioned in Section 2.0, "the Company" shall reimburse the Insured US $50 or its equivalent in Mexican Pesos.

Section 3.0 - Road Assistance

Local Services: Once the Insured has requested assistance service to the phone number 01 800 223 8687, "the Company" guarantees that assistance shall be provided within a maximum of 90 minutes*.

Highway Services: Once the Insured has requested assistance service to the phone number 01 800 223 8687, "the Company" guarantees that a follow-up call shall be made to the Insured every 30 minutes until assistance is received*.

If "the Company" fails to comply with any of the guarantees mentioned in Section 3.0, "the Company" shall reimburse the Insured US $50 or its equivalent in Mexican Pesos.

* EXCLUSIONS: These guarantees shall only apply for private use vehicles of less than 3.5 tons. The guarantee regarding time for contact applies only if "the Company" fails to notify the Insured upon the call that there is a contingency that could delay assistance service arrival.

Section 4.0 - Legal Assistance

"The Company" shall guarantee a network of lawyers throughout the Mexican Republic.

Local Services: Once the Insured has requested assistance service to the phone number 01 800 223 8687, "the Company" guarantees that assistance shall be provided within a maximum of 70 minutes.

Mexican Auto Insurance Highway Services: Once the Insured has requested assistance service to the phone number 01 800 223 8687, "the Company" guarantees that a follow-up call shall be made to the Insured every 30 minutes until assistance is received.

"The Company" guarantees the Insured on the first interview with the appointed lawyer, that he/she will deliver an envelope-instructions or a brochure with useful guidelines for procedures in Mexico.

If the Insured has any legal proceeding pending, "the Company" guarantees the Insured a notice of progress and/or status of his process by means of a telephone call or e-mail, once a week.

If "the Company" fails to comply with any of the guarantees mentioned in Section 4.0, "the Company" shall reimburse the Insured US $50 or its equivalent in Mexican Pesos.

Section 5.0 - Mexican Auto Insurance Reimbursements

Once "the Company" has received all right and complete documentation from the Insured, including: full contact data of the Insured, e-mail address, bank account number and data of the bank for reimbursement, "the Company" guarantees the payment of reimbursements within a maximum term of 10 business days.

"The Company" shall deposit to the Insured the amount of US $50 or its equivalent in Mexican Pesos each business day in which reimbursement is not made.

Reimbursement Follow-Up Process:

"The Company" shall review the day after receiving all the documents and the Mexican auto insurance reimbursement application from the Insured, if they are complete and free of errors, and shall e-mail to notify the Insured either of the start of his procedure or if it is necessary to correct any data.

Approved Procedures:

Insured people within Mexican Territory: "The Company" shall make a follow-up call to the Insured within the 10 business days in which reimbursement is being processed to inform about the status of the reimbursement.

Insured people outside Mexican Territory: "The Company" shall e-mail to the address specified by the Insured to inform about the status of the reimbursement.

Not Approved Procedures:

If "the Company" fails to receive a reply from the Insured within the week following an e-mail requesting the correction of data, the "Company" shall e-mail again requesting any missing data or correction thereof.

If no answer is received from the Insured within the three days after e-mailing the last time, a third e-mail shall be sent to the Insured notifying about the suspension of the procedure and the "Company" shall file the documentation for further clarifications.

When the reimbursement procedure has been concluded, "the Company" shall e-mail a notice to the Insured, and if necessary, shall send a copy of the reimbursement proof.

If "the Company" fails to comply with any of the guarantees mentioned in Section 5.0, "the Company" shall reimburse the Insured US $50 or its equivalent in Mexican Pesos.

EXCLUSIONS:

The service guarantees in follow-up calls or e-mails only applies if the Insured has provided the necessary contact means properly for "the Company".

The "Company" shall be entitled to prove the Insured and "CHUBB" the applicability of the complaint, and applicability or not applicability of the reimbursement, with any means necessary therefor (call recording, e-mail, etc).

"The Company" shall limit to pay any reimbursement specified in the cases set forth in this policy.

INDISPENSABLE CONDITIONS TO GRANT BENEFITS TO THE INSURED DUE TO NONCOMPLIANCE

"The Company" shall have the Insured's correct contact data (telephone and address).

GLOSSARY:

a) LOCAL AND HIGHWAY SERVICES: Local services shall mean any service to be provided in the main cities of the Mexican Republic and within the limits of the metropolitan area of each State of the Republic.

Highway services shall mean any service provided outside the limits mentioned above.

b) CONTINGENCY: Shall mean any situation beyond the "Company's control" such as any flood, leakage, blackout, blockage, march, strike, and any kind of situations that are obvious and hinder or affect roads and access to precincts, when providing the service.

c) ENVELOPE-INSTRUCTIONS OR BROCHURE: When any criminal investigation is initiated, instructions in the form of an envelope or brochure shall be provided to the driver, and which shall allow him to know which documents are required to evidence ownership of the vehicle, as well as a brief description of the legal procedure. Also, this material contains data of the lawyer that is providing legal assistance, as well as telephone numbers, e-mail and customer service telephone of the regional office responsible for supervision.

REIMBURSEMENT POLICY:

Reimbursements shall only be paid in the following cases:
a) "The Company's" provider has not been able to arrive and provide the service requested within the deadlines established for contact, which shall be informed to the Insured upon requesting the service.

b) When "the Company" has not a provider available at the locality where the Insured is requiring this service. In this case, the "Company" shall notify the Insured about this situation within the 10 minutes after receiving the call.

c) When the Insured has intended to get in touch with "the Company" and his telephone call has not been received in the Telephone Customer Center. Reimbursement shall apply according to the expense proof submitted by the Insured and up to the limit of the coverage.

d) When the Insured cannot report the service request by virtue of being an emergency, or because the Insured is outside Mexican territory, provided it is reported within the 24 business hours after the casualty. Reimbursement shall apply according to the expense proof submitted by the Insured and up to the limit of the coverage.

General Requirements:
a) The Insured shall provide the original invoice or proof in name of: SEA SERVICIOS ESPECIALIZADOS DE ASISTENCIA, S.A. DE C.V., or in the name of the insurance policyholder.

NOTE: ONLY INVOICES WITH THE DATE OF THE CURRENT OR PREVIOUS MONTH SHALL BE PROCESSED.
  • Invoices must contain the following data: Tax ID SSE951221 AX0. Address: Blvd. Adolfo Lopez Mateos No. 261 piso 8 col. Los Alpes C.P. 01010 Mexico, D.F. or in the name of the policyholder.
  • For the cases outside Mexican Territory, the invoice or note provided by the Insured to process reimbursement must be original and contain the name of the service provider and the Insured holder of the policy, otherwise, the name of the service provider and the name of: SEA SERVICIOS ESPECIALIZADOS DE ASISTENCIA, S.A. DE C.V. TAX ID SSE951221 AX0 , Address : Blvd. Adolfo Lopez Mateos No. 261 piso 8 col. Los Alpes C.P. 01010 Mexico, D.F.

    b) Official communication addressed to SEA SERVICIOS ESPECIALIZADOS DE ASISTENCIA, S.A. DE C.V. to the area making the process, requesting the reimbursement, and specifying:

    c) For ambulance, the reason for the lack of notification, suffering, place of destination, for wrecker and others: reason of the lack of notice, trench traveled, data of the automobile.

    d) Account number in the name of the holder (CLABE 18 digits and name of the bank), in which the reimbursement shall be deposited.

    e) If the account is in a foreign bank, the following data shall be required:
    1. Name of the Bank
    2. Account number
    3. Swift
    4. Aba
    5. Iban
    6. Missing these three requirements, the Routing number

    f) Official identification copy.

    g) Copy of the policy.

    h) If reimbursement shall apply, such reimbursement shall be paid based on the coverage upon contracting; under no circumstance any amount greater than this shall be paid.

    All documents required to process the reimbursement:

    Must be sent to: Alba Delia Rodriguez. AREA DE EVALUACIoN DEL SERVICIO.
    Address: Blvd. Adolfo Lopez Mateos No. 261 piso 8 col. Los Alpes C.P. 01010 Mexico, D.F.
    Term to process reimbursements: The area in charge of processing the reimbursement shall have a term of 10 business days to make the deposit in the account number specified. After this term, the Insured shall be informed by e-mail that the deposit in the authorized amount has been made in the specified account and copy of the proof shall be sent.

    TELEPHONE NUMBER TO REQUEST REIMBURSEMENTS AND COMPLAINT SERVICES:

    Business hours: From Monday to Friday, from 7:00 to 15:00 hours with Mr. Jorge Luis Luna.
    Telephone numbers: 01-800-223-8687) and 5480 0919 (the same numbers to request assistance)
    Or e-mail to: jluna@ikeasistencia.com
    NOTE: When receiving a call, the area receiving the complaint or reimbursement application shall ask the Insured a contact number of his permanent residence outside Mexican Terrotory, data to attend the complaint, and shall e-mail the document: "Reimbursement Policy of "the Company", where the Insured shall find all the information that must be sent for processing.


  • Reviews

    See what our customers say about us

    View all reviews
    Mex coverage for SUV's

    Laura Beken2 weeks ago

    My boyfriend led a group of motorcycle riders on a 17-day trip through Mexico. I bought a Chubb Platinum policy for my BMW G310R from Mexican Insurance Store. During the trip, I crashed after hitting a pothole in a blind corner. I was uninjured mainly because of my Alpine Stars Tech Air Jacket which inflated like an airbag to keep me safe. The bike on the other hand had significant damage and was inoperable. I called CHUBB to file a claim and an adjuster met me to take photos of the bike and assist me in getting it operational. I indicated I wanted to get my bike repaired in the USA and they noted it. The bike was fully restored at Irv Seaver BMW in Orange County, California. Working with Chubb was professional and easy. I got the maximum payout in a couple of weeks. Whenever I need insurance for a Mexico trip, I'm always going to Mexican Insurance Store. Thanks!!!

    Mex auto coverage

    CA

    Mary Kubischta 3 weeks ago

    Not only does Mexican Insurance Store have the best prices but they are honest and friendly with patience to explain your policy. I have been with them for three years. The price went down this third year. They could have easily said the cost was the same but were honest enough to say it went down. I have now clocked in over 100 horseback rides galloping on the beach in La Mission with Horses by Jose because I can confidently cross into Mexico with reliable insurance.

    AZ

    policy services

    Joseph Wilcoxson1 month

    I just purchased a policy! I had a couple of questions so I called and a real person answered!! They answered all of my questions and took the time to explain different coverages to me. The Customer Service was beyond my expectations!! Great Company and Excellent Customer Service!! They have definitely gained a loyal customer for life!!

    buy Mex policy services Arizona

    Mexican Auto Insurance California

    leo gutierrez2 weeks

    The BEST company to easily purchase Mexican insurance! They offer you some of the best rates and service. Linden and his staff are a pleasure to do business with.

    Coverage policies for travelers driving south of the border

    Mexican Car Insurance California

    Dominic Benson7 days

    Shoutout Mexican Insurance Store for the low prices and personal customer experience; Linden is always there to answer my questions!

    CA

    AZ

    MrSam BDecember

    Thanks Linden for answering all my inquiries.. and giving us affordable quotations..

    TX Mex policy coverage provider

    CHUBB

    Bart Madge 8 days ago

    I have used them for years.Totally trustworthy.Only takes a couple min to get Mexican insurance. Linden is great to deal with

    HDI

    Mapfre policies

    Jim Foreman6 days

    I'm delighted to give them my highest rating. They are a brokerage for several top-rated insurers for Mexican Car Insurance. I use them to insure my motorcycles and car when traveling south of the border with no effort. Recently, I needed to file a claim for a motorcycle tip-over in Mexico (I wasn't on the bike) and it was handled professionally and quickly. Much quicker than my US insurance. When looking for Mexican Car Insurance, this is the best and safest way to go!

    Mex auto policy Services for Rocky Point

    AZ

    Keith TelekiApril

    Booking a policy for a trip to Mexico is so easy using their online tool. I wish they had an app so I could just click and buy a Mexico insurance policy on the way.

    CA

    TX policies for vehicles driving on vacation South of the border

    David KelleyJuly

    Outstanding service! I have been purchasing my Mexican insurance from this company for years. Highly recommended!

    Mexican Insurance Store Insurance Auto

    Perris CA

    Textbroker “Textbroker” MarketingNovember

    Buying my policy was fast and easy. I didn't need to use my policy, but having it during a drive where we were stopped for an inspection kept my mind at ease.

    Coverage for Canada

    Arizona

    Joel NegreteMay

    Best online prices. Allows you to customize your Mexico insurance

    Texas

    Illinois

    kimberly sayaangJanuary

    Great service!

    Policy

    Rocky Point

    kimberly sayaang1 week

    Great service!

    San Felipe

    Motor Vehicle Insurer California

    David HigginsSeptember

    Well found out I didn't actually have to go there just did everything over really a pleasant experience

    Mexico Auto Insurance provider

    Motor Vehicle Insurer California

    Rick GarrisOne week

    Been using them for years. Great.

    Texas Vehicle policy

    Mex Truck Insurer Arizona

    Frank Agresti12 days

    Easy, reasonable.

    Mexiccan Car Coverage Texas

    Arizona RV coverage

    Steve PowellFebruary

    Easy and fast!

    California vehicle policy coverage

    Coverage policy protection guide

    Laila Gipson Estrada

    Easy to purchase Mexican car insurance and affordable

    California vehicle policy coverage

    Arizona RV coverage

    Papa Aaron

    Keep safe little cost, ya never know

    policy services

    CA

    Two Travelersa year

    Great policy for Mexico!

    AZ

    Canada

    GV RATT2 weeks ago

    cheap Mexican car insurance

    buy assurance protection for California

    Pickup coverage South of the Border

    Sam Marquez3 days

    California border SUV policy review

    California mex comparison protection

    Christi Etie

    Review assurance for MX vehicles

    best Mexico coverage store

    john frost

    San Felipe

    buy car insure for Texas

    Michael Garba

    Arizona coverage insure best choices

    Mexiccan policy comparison California

    Tom B.

    California assurance protection review

    buy assurance protection for California

    Evil Flectionz

    assurance protection for Arizona

    We continue delivering excellent quality service since 1979 because you deserve the best.